Why is my domain not verifying?
What to do when your domain verification is stuck.
If your domain is stuck in a pending or failed verification state, work through these common causes.
DNS changes can take anywhere from a few minutes to 48 hours to propagate, depending on your provider. Most providers propagate within 30 minutes, but some take longer.
What to do: Wait 30 minutes, then click Verify Domain in the AgentMail Console to trigger a recheck. You can also use dnschecker.org to confirm your records are visible globally before retrying.
Make sure you are adding the correct record type as specified by AgentMail. A common mistake is adding a TXT record where a CNAME is needed, or vice versa.
Double check the records in the AgentMail Console under Domains to see the exact type and value required.
Some DNS providers (like GoDaddy) automatically wrap TXT values in quotes. If you paste a value that already includes quotes, you end up with double-quoted values that fail verification.
What to do: Paste the value exactly as provided by AgentMail. If your DNS provider adds quotes automatically, do not add your own.
Route 53 is the opposite: it requires quotes around TXT values. If you omit them, the record will not validate.
Many DNS providers (Namecheap, GoDaddy, Cloudflare) automatically append your domain to the record name. If you enter agentmail._domainkey.yourcompany.com instead of just agentmail._domainkey, the actual record becomes agentmail._domainkey.yourcompany.com.yourcompany.com, which will fail.
What to do: Enter only the subdomain portion. For example, enter agentmail._domainkey, not the full hostname.
CNAME records cannot coexist with other record types on the same name. If you have an existing TXT or A record on the same subdomain as your DKIM CNAME, verification may fail.
What to do: Check your DNS dashboard for conflicts on the DKIM selector subdomain and remove any conflicting records.
If your domain’s nameservers are pointed to a different provider than where you are adding records, the records will have no effect. For example, if your domain uses Cloudflare nameservers but you add records in the Namecheap panel, those records are ignored.
What to do: Add your DNS records at the provider that actually controls your nameservers.
You can check your domain’s status in the AgentMail Console:
If you have checked all of the above and your domain is still not verifying, email support@agentmail.cc with your domain name and a screenshot of your DNS records. We can help diagnose the issue.